U Need to Know....
....that spirits have free will, the same as you and I. If someone passed that was a loving, gentle natured person, but who had a tendency to be confused, guess what, that is exactly what their perception is in their "stuck" environment. They can walk around in a "fog" not knowing what's happening or where they are. The same can be said for someone who might have been bad tempered and not a very nice person (or worse). Other spirits are aware of their situation, they just don't know what to do about it, or are unwilling to utilize the help that is available to them. Just because we pass over doesn't mean that we lose the personality traits that we had here on the earth plane. The bottom line here is that how we live our life on the earth determines where we end up on the "other" side. We go to a dimension that suits who we are. Not making a proper transition is typically caused by the reasons previously outlined.
Having free will creates two scenarios for rescue work. One, the spirit, after much coaxing and prodding, is very willing and thankful to be assisted and released to the dimension in which it belongs. Second, a spirit is stubborn and unwilling to leave it's existing environment just because it chooses not to do so. In both cases, help from other universal sources will be called upon to assist in the process.